Overview of Citizen Services Specialist (CSS) Role
A Citizen Services Specialist (CSS) is a professional responsible for assisting citizens in accessing government services. They play a crucial role in ensuring efficient service delivery and enhancing citizen engagement and satisfaction. CSSs respond to inquiries and resolve issues, provide guidance on government programs, and contribute to the overall improvement of government-citizen interactions. With the right qualifications and training, CSSs can have a rewarding career in government services.